IT Service Models

Break-Fix Model

Pay-as-you-go hourly support, without long-term contracts. Get immediate IT help when issues arise —ideal for businesses that need flexible, on-demand solutions.

Managed IT Services Model

Monthly subscription plans with proactive monitoring, daily support, and predictable billing (with no surprise costs). Enjoy peace of mind knowing your IT is fully managed and optimized to reduce downtime.

IT Service Models FAQ

What is break-fix service?

Break-fix is hourly IT support with no contracts. You only pay when an issue occurs and you require immediate assistance.

What are managed services?

Managed services provide ongoing monitoring, proactive maintenance, and unlimited support under a fixed monthly fee.

How do I choose?

If you want predictable costs and proactive care, choose Managed Services. If you prefer flexibility and only need occasional IT help, then the Break-fix model may suit your organization best.

What are the benefits?

• Break-fix = Flexibility and no monthly commitment.

• Managed services = Stability, daily coverage, and cost predictability.

Can I switch models?

Yes — Firmitas IT allows clients to switch between break-fix and managed services as their needs evolve.

How to get started?

Contact us today for a free consultation. We will help you select the model that best fits your business.