Our IT Services

Comprehensive IT support & managed services designed for small and medium businesses. From cybersecurity to cloud management, Firmitas IT ensures your technology works for you, not against you.

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Cybersecurity & Data Protection

Cybersecurity – Firewalls, intrusion detection, and audits to safeguard your business.
Cybersecurity Solutions – Advanced protection with penetration testing, incident response, and awareness training.
Data Backup & Recovery – Reliable solutions to prevent data loss and minimize downtime.
NOC: Real-time monitoring and management of network health, server status, bandwidth usage, service uptime, channel lineups, and IPTV configurations. Ensures continuous service availability and rapid response.

IT Infrastructure & Support

Level 1 Support: Entry-level technical support for basic troubleshooting, answering client queries, and updating tickets. Focused on resolving straightforward issues and maintaining clear communication with customers.
Level 2 Support: Intermediate technical support including remote diagnostics, device/platform configuration for issues beyond Level 1.
Level 3 Support: Advanced technical support addressing complex issues, infrastructure assessments, and applying critical fixes. Often working directly with developers or engineers.

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Consulting & Optimization

IT Consulting – Strategic planning to align your technology with business goals.
Vendor Management – Handling third-party vendors for software, hardware, and IT services.
Training & Education – Empowering your team with the knowledge to use technology effectively.
Web Design, Branding & Marketing – Our team build brand identities that look professional, feel authentic, and connects with the right audience.

Managed Services

Incident Management: Coordinating and distributing tickets, ensuring SLA adherence, and providing first-response resolution.
Problem Management: Conducting root cause analysis to address recurring incidents and implement long-term fixes.
Project Management: Planning, executing, and overseeing projects to on-time and within scope.
Accounting & Finance: Oversight of financial processes, ensuring compliance, accurate reporting, and effective budget management.

Partner with Us...

From everyday IT support to long-term strategy, we deliver secure, reliable, and cost-effective technology solutions tailored to your business.

Exceptional IT support!

Tech Innovations

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